FAQ

What is Hauno?
Hauno is a contemporary watch brand combining precision, minimal design, and lasting craftsmanship to create timeless watches that reflect modern elegance and individuality, designed to accompany you through every moment with confidence and style.

Do you offer free shipping?
Yes, every Hauno order includes free shipping—no minimums, no hidden fees. We believe your shopping experience should be as effortless as wearing your new timepiece.

How long does delivery take?
Orders are processed within 1–2 business days and typically arrive within 3–7 business days after shipping. You’ll receive a tracking link as soon as your order is dispatched, so you can follow its journey from our hands to yours.

Do you ship internationally?
At the moment, we only deliver within Ireland. This allows us to maintain a reliable, fast, and high-quality service. If we expand to new regions, our community will be the first to know.

What is your return policy?
Changed your mind? That’s okay. You have 60 days from the delivery date to return your watch. Just send us an email at support@hauno.com and we’ll guide you through the simple return process.

How long do refunds take?
Once we’ve received and inspected your return, your refund will be processed within 7 business days. Depending on your bank or payment provider, it may take a few extra days for the funds to appear in your account.

Do you accept exchanges?
Yes, absolutely. If you’d like to exchange your watch for another model, contact us at support@hauno.com and we’ll gladly assist you in finding the right fit.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are securely processed through encrypted connections to ensure your safety at every step.

Is my personal and payment information safe?
Yes—your privacy and security are our top priorities. We never store sensitive payment details, and all transactions are protected with SSL encryption. You can shop with confidence knowing your data stays private.

What do I do if my order hasn’t arrived?
If it’s been more than 7 business days since your tracking status last updated, please reach out to us at support@hauno.com We’ll contact the courier on your behalf and make sure your order gets to you as quickly as possible.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Contact us as soon as possible after placing your order, and we’ll do our best to accommodate your request.

Still need help?
We’re here for you. Email us anytime at support@hauno.com, and our friendly team will respond within 12 business hours. At Hauno, every question matters—because great service never goes out of style.